FAQs


FREQUENTLY ASKED QUESTIONS ABOUT THE Franklin & Marshall ID Card 

Have another question?  Email it to mycard@fandmbensbucks.com

  1. What is the Franklin & Marshall ID Card?
  2. How do I get my Franklin & Marshall ID Card?
  3. What if I lose my Franklin & Marshall ID Card?
  4. What is my Student ID Number?
  5. How does Ben’s Bucks work?
  6. When is value added to Ben’s Bucks available?
  7. Where can I use Ben’s Bucks?
  8. How do I make a purchase with Ben’s Bucks?
  9. What happens if I swipe my card at a self-service location and the machine does not work?
  10. How do I recommend additional accepting locations for Ben’s Bucks?
  11. What if I forget my user name or password?
  12. Is the Ben’s Bucks Account Management Center a secure site?
  13. What are the Ben’s Bucks Terms and Conditions and How can I review them?
  14. What is the Ben’s Bucks refund process?

What is the Franklin & Marshall ID Card?

The Franklin & Marshall ID Card is the official identification card of Franklin & Marshall College. It is issued to all members of the college community and is required for identification and access to essential campus services.  It also offers a convenient account for making purchases on and off campus.  All students, faculty, and staff are currently eligible to receive a Franklin & Marshall ID Card.

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How do I get my Franklin & Marshall ID Card?

Students will receive their Franklin & Marshall ID Card during ‘Beginnings’ or at first year check in.  Otherwise, cards are issued and distributed by the Auxiliary Services Office 10:00 a.m. – 4:00 p.m., Monday through Friday.  The Auxiliary Services office is located on the second floor of the Steinman College Center.

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What if I lose my Franklin & Marshall ID Card?

Immediately report a lost or stolen card to the Department of Public Safety (717-291-3939). A new card will be issued from the Auxiliary Service office the next business day or when you stop by. There is a $15 charge for lost or stolen cards. There will be no charge to replace cards that are not working due to normal wear and tear.  To deactivate your Ben’s Bucks account, click here or call 1-855-770-0600.

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What is my Student ID Number?

Your Student ID Number is located on the front of your Franklin & Marshall ID Card.  It is not your social security number, but a unique number assigned by F&M.

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How does Ben’s Bucks work?

Ben’s Bucks is a cashless, prepaid spending account on your Franklin & Marshall ID Card that is accepted on and off the Franklin & Marshall campus.  You must add value  to your account before using Ben’s Bucks to make purchases and have sufficient value available in your account to pay for each transaction.  Every time you use your Ben’s Bucks account, the amount of the transaction will be deducted from your account and you may not spend more value than you have.  Unused balances roll over semester to semester and year to year. Balances are refunded when requested either after graduation or when you leave F&M. See refund process below.

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When is value added to Ben’s Bucks available?

Funds transferred by debit/credit card are available instantly.

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Where can I use Ben’s Bucks?

Ben’s Bucks can be used at many campus locations and at off campus businesses.  These can be identified by the “Welcomed” sign featuring the Franklin & Marshall ID Card and Ben’s Bucks logo. Click here for a complete list of accepting locations.  Restricted items include: alcohol, tobacco, pornographic materials, and pre-paid and debit/cash cards

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How do I make a purchase with Ben’s Bucks?

At retail locations, Ben’s Bucks works much like a debit or credit card.  Just present your Franklin & Marshall ID Card for payment to the attendant at the register.  Your card will be swiped in a terminal and the transaction authorized.  You may be asked to sign a printed receipt of the approved transaction.  At self-service locations, simply insert your card in the terminal.

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What happens if I swipe my card at a self-service location and the machine does not work?

If the self-service machine does not work properly, you will not be charged for the transaction.  If for any reason you are charged, please email us a refund request.  Please include the location, date & time of the transaction(s) in question.

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How do I recommend additional accepting locations for Ben’s Bucks?

Cardholder suggestions are welcome and encouraged.  Recommendations can be sent via e-mail to our Recruitment Department. Please include the name of the location and why you would like to see them join the program.

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What if I forget my user name or password?

Go to Ben’s Bucks Cardholder Account Center.  Under the Login button, click “Forgot your username or password?” and follow the instructions.

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Is the Ben’s Bucks Account Management Center a secure site?

Yes, it is secured via 128 Bit SSL Encryption so you can manage your account with confidence.

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What are the Ben’s Bucks Terms and Conditions and how can I review them?

The Terms and Conditions outline program policies and terms of use for the Ben’s Bucks account.  They are available for review via a link in the footer of every page on this site.

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What is the Ben’s Bucks refund process?

You may receive a refund of your Ben’s Bucks account balance when you graduate, withdraw or leave Franklin & Marshall College.  Proof of withdrawal or dismissal is required.  Refund requests must be submitted to the school’s card program service provider in writing to:

Ben’s Bucks Service Center
PO Box 1305
Doylestown, PA 18901-0117

or by emailing mycard@fandmbensbucks.com

Please see Section 20: Account Refunds in the Terms & Conditions for further details.

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